Abstract:
If you receive an "Unrecognized database format..." error message while you are opening the OfficeMate Suite, follow the instructions below to correct the error:
- At the server computer, try to open OfficeMate or ExamWRITER. When the "Unrecognized database format..." error appears, note the data path listed in the message (i.e., C:\OMATE32\DATA\Omate.mdb).
- Open Windows Explorer.
- Navigate to your OMATE32/DATA folder using the path displayed in the error message.
- Click View in the toolbar at the top of the window and select Details.
- Delete all files with the .ldb extension.
CAUTION! Only delete files with the .ldb extension. Do not delete any files that do not have the .ldb extension. - Run the Repair Utility. For more information on running the Repair Utility, see the linked article below.
- After the Repair Utility is finished successfully running, open the OfficeMate Suite.
If you continue to receive this error message after completing the instructions above, contact Client Services at 1.800.942.5353.