VOLCStorage has Stopped Working
Abstract:If you are using the Lens Product Loader in OfficeMate v10 or above on Windows 7 or Windows Server 2008, and you receive an error message that states, "VOLCStorage has stopped working," try...
View ArticleError 2147217887
Abstract:If you receive error 2147217887 when you are tying to open OfficeMate or ExamWRITER, right-click on the OfficeMate or ExamWRITER icon on your desktop and select Properties. Click the...
View ArticleOfficeMate/ExamWRITER Data Conversion Error on Server
Abstract:If you receive an error during the data conversion on your server while you are upgrading OfficeMate/ExamWRITER, click Try Again. If you continue to receive the error, click Quit, restore your...
View ArticleScheduler Preferences Validation Results
Abstract:If you receive a Scheduler Preferences Validation Results message while creating an appointment that gives you a warning about the Insurance Reminder field, follow the instructions below:Click...
View Article"Error 6: Overflow" during inventory scan count
Abstract:You may receive Error 6, an overflow error, while using the inventory scan count feature in OfficeMate. If your inventory count per item is more than 32,767, you will receive this error...
View ArticleRuntime Error 430
Abstract:If you receive an error message that states, "Runtime Error 430 Class does not support automation or does support expected interface," complete the tasks below to resolve the error.Download...
View ArticleAdding Products with Multiple CPT Codes to VSP Insurance Claims
Abstract:If you are using OfficeMate v10.5 or above, follow the instructions in this section:In OfficeMate v10.5 and above, you can assign CPT codes to attributes and then assign multiple attributes to...
View ArticleOfficeMate Lab Interface - Cannot Start! Another instance of this interface...
Abstract:If you receive the following message while attempting to open the OfficeMate lab interface, complete the instructions below: “Cannot Start! Another instance of this interface appears to be...
View ArticleAutomation Error 440
Abstract:Error 440: Automation Error with Printed Rx OrdersIf you are receiving Automation Error 440 when you are printing spectacle Rx exams from ExamWRITER and Rx orders from OfficeMate, update your...
View Article-217887 in OfficeMate Receipts & Adjusments Window
Abstract:If you receive error -217887, "Multiple-step operation generated errors," in the Receipts & Adjustment window after selecting an insurance and loading the summary or detail view, follow...
View ArticleError -217887 in the Fee Slip Window
Abstract: If you received error -217887, "Multistep operation generated errors - check each status value," while recording a fee slip with an insurance carrier that allows the submission of UB04...
View ArticleReporting Errors to Eyefinity
Abstract:To report an error message your received while using OfficeMate/ExamWRITER, complete the attached Error Message Questionnaire and fax it to 1.800.942.5353.Complete the form as thoroughly as...
View ArticleErrors IDCO0265 & IDCO0116
Abstract:If you receive error IDCO0265 (The frame manufacturer, collection and model is required for doctor or lab supplied frames.) or IDCO0116 (Both "Left" and "Right" values required when pupil...
View ArticleRun Time Error 3265
Abstract:If you received run time error 3265, "Item cannot be found in the collection corresponding to the requested name or ordinal," while you are in the summary or detailed view of the Apply to...
View ArticleError 91
Abstract:If you are receiving an error 91 message when you are trying to open the OfficeMate Suite, you are most likely either experiencing network issues or database issues. If you are using...
View ArticleError 360
Abstract:If you have OfficeMate open in addition to an exam in ExmWRITER and also have the ExamDRAW program open, you may receive error 360 when you close OfficeMate using the "X" in the upper right...
View ArticleErrors 400, 189183, & 418105 (Main Resolution)
Abstract:If you are receiving error message 400, "error handler error 28 out of stack space procedure name: sub_center window," or errors 189183 or 418105, there was an invalid request and the computer...
View ArticleCorrecting Error 429
Abstract:If you receive an error 429 message, ensure that you are meeting the following conditions:You are logged into the computer with the correct permissions and administrative rights. If you need...
View ArticleErrors 9, 440, and 512 (Monthly Production - Provider Comparison Custom Report)
Abstract: If you are creating the Monthly Production - Provider Comparison custom report and receiving run time error 9 (subscript out of range), run time error 440 (automation error), and then error...
View ArticleUnable to Select a Status When Recording an Order for the Lab Interface
Abstract:When recording an eyewear lab order, you may receive the following message about invalid data:You cannot select the status Transmitted to Lab (or the name of the status you selected on the lab...
View ArticleOfficeMate Has Detected That You Are Running on a Terminal Services...
Abstract: If you click the Receipts icon in OfficeMate and select ERA and receive a message stating, "OfficeMate has detected that you are running on a Terminal Services Environment. You do not have...
View ArticleError 380 (Lens Product Loader)
Abstract:If you receive error 380 (Form Name: frmChangedProducts; Procedure: Fun_UpdateDiscontinuedProducts) while attempting to discontinue ophthalmic lenses in the Lens Product Loader, deactivate the...
View ArticleError 70: Permission Denied
Abstract:Error 70: Permission Denied with ECR VaultYou may receive Error 70: Permission Denied when, in a patient's record in ExamWRITER, you open the Images, Drawings, and Graphics category and...
View Article-2146232060
Abstract:If you receive error -214623060, Invalid Object Name 'Audit_EventType,' in OfficeMate v10, it may be because you are using a backup program that does not specialize in backing up SQL databases...
View ArticleThis fee slip has been closed and cannot be edited.
Abstract:If you are using OfficeMate v10.5 or above and you receive a message after creating a new fee slip that states, "This fee slip has been closed and cannot be edited," follow the instructions...
View Article-217900, "Invalid Column Name 'ResultsFromBES'" (v10.7)
Abstract: If you upgraded to OfficeMate/ExamWRITER v10.7, but receive error -217900, "Invalid Column Name 'ResultsFromBES'" when recording a fee slip, you did not install the service pack (SP1) for...
View ArticleSQL Database Consistency Errors May Indicate Corruption
Abstract:If your SQL database has consistency errors (possibly discovered by DataHEALTH during a backup or while running DBCC check) that you believe may indicate corruption, follow the troubleshooting...
View ArticleError 2147467259 - "Cannot open Microsoft Jet Engine workgroup information file"
Abstract:If you receive a "Cannot open Microsoft Jet Engine workgroup information file" message when opening OfficeMate or ExamWRITER, it may be due to a conflict with your virus protection software....
View ArticleError iErr=3-2147217900 (Meaningful Use)
Abstract: If you are using OfficeMate/ExamWRITER v11.1.9 SP3 and you receive error iErr=3-2147217900, "Could not find stored procedure 'sp_MU_Calc_Rx_Meds'" or "Could not find stored procedure...
View ArticleError -2147024894 (Logging into OfficeMate/ExamWRITER While Running Avast)
Abstract:Problem: Avast recently released an update to their antivirus software and it is now causing error -2147024894 to appear for some users when they attempt to log into OfficeMate/ExamWRITER....
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Errors 400, 189183, & 418105 (Secondary Resolution)
Abstract:If you receive error 400, error 189183, or error 418105 while attempting to print an Rx order or medical Rx order and you cannot resolve the issue using the methods in the knowledge base...
View Article"EHR_equipif.main.err=p" or "EHREquip.Main.Error=9" (Eyefinity EHR...
Abstract:Issue: After upgrading to OfficeMate 12.0, while using the Eyefinity EHR equipment interface to integrate with the Reichert RK600 Autorefractor/Keratometer, you may receive an error that...
View ArticleError 3021 (Submitting Insurance Claims)
Abstract:If you receive error 3021 while submitting insurance claims in OfficeMate, the insurance type for the claim may be missing. To add the insurance type to the claim and clear the error, follow...
View ArticleError -5001 : 0x80070002 (OfficeMate/ExamWRITER 8.0.25)
Abstract:If you receive error -5001 : 0x80070002 while installing OfficeMate/ExamWRITER 8.0.25, re-download the installation file completely. You must ensure that the entire installation file is...
View ArticleUser Account Control Error or Unable to Run .bat File to Fix Error 339
Abstract:Follow the instructions below if, while using the OfficeMate Suite you receive the User Account Control error that states, "A program needs your permission to continue. If you started this...
View ArticleError 94 (Creating ANSI Claims with Authorizations for Gateway EDI in...
Abstract:Issue: You receive error 94, "CreateExportFile," after clicking Create Claim Files in the OfficeMate 12.0.3 SP1 Third Party Processing window. This error occurs with Gateway EDI ANSI claim...
View ArticleError 94 (CMS Claims & Rx Orders)
Abstract:If you receive error 94 while creating a CMS claim, perform the following steps:Note the fee slip number in the Third Party Processing window.Open the fee slip and note the insurance carrier...
View ArticleBenefit Estimation Call Failed or Order Pricing Error (OfficeMate VSP...
Abstract:Issue in v10.7: If you are using the VSP Interface with OfficeMate v10.7, you will receive a "Benefit Estimation Call Failed!" message when you click the Price Order button on the Eyewear...
View ArticleError 13
Abstract:If you receive error 13 while trying to print a contact lens Rx order for a patient, ensure that the underlying conditions (if applicable) are recorded properly and that the lens name...
View ArticleUsing the OfficeMate Suite with Microsoft Windows 98 and the Latest Microsoft...
Abstract:If you are running the Microsoft Windows 98 operating system on computers with OfficeMate Suite version 5.2 or lower and you upgrade the operating system with the latest Microsoft Data Access...
View ArticleRemoving 90-Day Evaluation Error Messages (v8 and Below)
Abstract:Depending on your situation, follow the instructions below to remove the "This copy of OfficeMate (or ExamWRITER) is a 90 day evaluation and will expire on DD/MM/YYYY" message."You Recently...
View ArticleReports Do Not Export to PDF (Crystal Report Viewer Error)
Abstract:Issue: You receive a Crystal Report Viewer error ("Failed to export the report.") when attempting to export OfficeMate reports to a PDF. Resolution: This error is caused by the KB3102429...
View ArticleError 217833
Abstract:Issue: If you receive Error 217833, it is most likely because you have an apostrophe in a field name or too many characters in a field name. Resolution: Remove the apostrophe or reduce the...
View ArticleError: "Wait for Server Install"
Abstract:If you receive a "Wait for Server Install" error while installing OfficeMate/ExamWRITER, the install isn't seeing specific files on the network that indicate the server has been completely...
View ArticleNegative priced items are not allowed. Please correct price.
Abstract:Follow the instructions listed here if any of the following actions results in a "Negative priced items are not allowed. Please correct price." error:Running the End of Day process;Creating a...
View ArticleError 2147467259 - Invalid Path
Abstract:Issue: Error 2177467259 - Invalid Path Versions: 9 and Above with a SQL DatabaseResolution:From a workstation, click Start, select Computer, and view your network drives. Double-click on the...
View ArticleError -2146233036
Abstract:Untitled DocumentIssue: When logging into OfficeMate/ExamWRITER, you receive the following error: Error -2146233036: Automation error. Form Name: RBSecurity.bas. Procedure: Password...
View ArticleSecure Messaging Configuration Query Error
Abstract:Untitled DocumentIssue: You receive a Secure Messaging configuration query error when opening the Setup Secure Messaging Portal window in Administration (Setup>ExamWRITER>Setup Secure...
View ArticleThe Length of the String Value Exceeds the Length Configured in the...
Abstract:Untitled DocumentIssue: When transferring Eyefinity EHR exam charges to OfficeMate, you receive an an error that states, "the length of the string value exceeds the length configured in the...
View ArticleOption Does Not Have an Option Code or CPT Code Assigned
Abstract:Untitled DocumentIssue: You receive an error message that states, "Option does not have an Option code or CPT code assigned" after clicking Price Order on a fee slip. This error message occurs...
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