If you receive error 2147217887 when you are tying to open OfficeMate or ExamWRITER, right-click on the OfficeMate or ExamWRITER icon on your desktop and select Properties. Click the Compatibility tab and ensure that the Run this program in compatibility modefor check box is NOT selected. After you deselect the check box, click OK to save your changes. You can now open OfficeMate or ExamWRITER without receiving this error message.
If you continue to receive error 2147217887 in ExamWRITER 7.4.1 or higher when you are trying to print a final contact lens or spectacle Rx, open the Contact Lens Final - Rx or Spectacle Final window, place your cursor in the Usage drop-down menu, press F12, and shorten descriptions in the Code Maintenance window that are more than 29 characters in length (all descriptions in this field must be 29 or less characters in length). Click Save/Exit to save your changes.
If you receive error 2147217887 in ExamWRITER 10.5 or higher when you are trying to run the Exam Analysis report from OfficeMate Administration, review the insurance carriers and plans in the Insurance Billing Initial Setup window and remove any apostrophes that may be included in the carrier and plan names. After removing all apostrophes from carrier and plan names, rerun the Exam Analysis report.