Only One Insurance Carrier Can Be Selected... (OfficeMate v8)
Abstract:If you are using OfficeMate v8 and you remove an insurance carrier from a patient's demographic record that has the Populate current insurance in box 9 on the CMS check box selected and you...
View ArticleFee on Line Item is Equal to Zero on Fee Slip
Abstract:If you receive an error in the OfficeMate or OfficeMate Enterprise Third Party Processing window that states that a "Fee on Line Item is Equal to Zero on Fee Slip," ensure that all service...
View Article-217887 While Creating the Contact Lens Sales by Patient Report
Abstract:If you receive error -217887, "Application-defined or object-defined error," while creating the Contact Lens Sales by Patient report on demand in OfficeMate v10.5, open the patient's...
View ArticleRole Based Security Call Failed: The type initializer for '< Module >' threw...
Abstract:If you are using OfficeMate v10.5 or above, you may receive the following error message when you log in to OfficeMate: "Role Based Security Call Failed: The type initializer for...
View ArticleWhat do I do if I accidently converted my electronic claims format from 4010...
Abstract:If you are using OfficeMate v10.5.23 or above and you accidently converted your electronic claims format from the 4010 format to the 5010 format and now your claims are getting rejected...
View ArticleVOLCStorage has Stopped Working
Abstract:If you are using the Lens Product Loader in OfficeMate v10 or above on Windows 7 or Windows Server 2008, and you receive an error message that states, "VOLCStorage has stopped working," try...
View ArticleError 2147217887
Abstract:If you receive error 2147217887 when you are tying to open OfficeMate or ExamWRITER, right-click on the OfficeMate or ExamWRITER icon on your desktop and select Properties. Click the...
View ArticleOfficeMate/ExamWRITER Data Conversion Error on Server
Abstract:If you receive an error during the data conversion on your server while you are upgrading OfficeMate/ExamWRITER, click Try Again. If you continue to receive the error, click Quit, restore your...
View ArticleScheduler Preferences Validation Results
Abstract:If you receive a Scheduler Preferences Validation Results message while creating an appointment that gives you a warning about the Insurance Reminder field, follow the instructions below:Click...
View Article"Error 6: Overflow" during inventory scan count
Abstract:You may receive Error 6, an overflow error, while using the inventory scan count feature in OfficeMate. If your inventory count per item is more than 32,767, you will receive this error...
View ArticleRuntime Error 430
Abstract:If you receive an error message that states, "Runtime Error 430 Class does not support automation or does support expected interface," complete the tasks below to resolve the error.Download...
View ArticleAdding Products with Multiple CPT Codes to VSP Insurance Claims
Abstract:If you are using OfficeMate v10.5 or above, follow the instructions in this section:In OfficeMate v10.5 and above, you can assign CPT codes to attributes and then assign multiple attributes to...
View ArticleOfficeMate Lab Interface - Cannot Start! Another instance of this interface...
Abstract:If you receive the following message while attempting to open the OfficeMate lab interface, complete the instructions below: “Cannot Start! Another instance of this interface appears to be...
View ArticleAutomation Error 440
Abstract:Error 440: Automation Error with Printed Rx OrdersIf you are receiving Automation Error 440 when you are printing spectacle Rx exams from ExamWRITER and Rx orders from OfficeMate, update your...
View Article-217887 in OfficeMate Receipts & Adjusments Window
Abstract:If you receive error -217887, "Multiple-step operation generated errors," in the Receipts & Adjustment window after selecting an insurance and loading the summary or detail view, follow...
View ArticleError -217887 in the Fee Slip Window
Abstract: If you received error -217887, "Multistep operation generated errors - check each status value," while recording a fee slip with an insurance carrier that allows the submission of UB04...
View ArticleReporting Errors to Eyefinity
Abstract:To report an error message your received while using OfficeMate/ExamWRITER, complete the attached Error Message Questionnaire and fax it to 1.800.942.5353.Complete the form as thoroughly as...
View ArticleErrors IDCO0265 & IDCO0116
Abstract:If you receive error IDCO0265 (The frame manufacturer, collection and model is required for doctor or lab supplied frames.) or IDCO0116 (Both "Left" and "Right" values required when pupil...
View ArticleRun Time Error 3265
Abstract:If you received run time error 3265, "Item cannot be found in the collection corresponding to the requested name or ordinal," while you are in the summary or detailed view of the Apply to...
View ArticleError 91
Abstract:If you are receiving an error 91 message when you are trying to open the OfficeMate Suite, you are most likely either experiencing network issues or database issues. If you are using...
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