-217887 in OfficeMate Receipts & Adjusments Window

If you receive error -217887, "Multiple-step operation generated errors," in the Receipts & Adjustment window after selecting an insurance and loading the summary or detail view, follow the instructions below to resolve the issue:

1. Identify the names of the patients on the insurance carrier's EOB.
2. Open the Patient Demographic window for one of the patients that you identified in step 1.
3. Delete any blank spaces (highlighted blue) in the Social Security text box and type the patient's social security number in the Social Security text box.
4. Click OK to save your changes.
5. Repeat steps 2-4 for all patients on the insurance carrier's EOB.

Note: You are receiving this error because you most likely created a new guarantor, put spaces in the Society Security text box, and then changed the guarantor into a patient. In the future, be sure to never place blank spaces in the Social Security text box in the Patient Demographic window.