If you receive a "Wait for Server Install" error while installing OfficeMate/ExamWRITER, the install isn't seeing specific files on the network that indicate the server has been completely installed. There are several possible reasons for this error, so you may need to work through several solutions to find the cause.
1. Check to See if the OfficeMate Server installer has completed the installation or upgrade.
If this is occurring while installing OfficeMate/ExamWRITER during an upgrade, confirm that the OfficeMate Server installation has already been completed successfully on the server. OfficeMate Server must be installed on the server before OfficeMate/ExamWRITER can be installed on any workstation.
2.Make sure OfficeMate and ExamWRITER are closed.
The OfficeMate/ExamWRITER installer cannot update files while either of the programs are open on the workstation
3. Ensure that User Account Control (UAC) is set to "Never Notify" and the PC has been rebooted since that setting was updated.
- On the affected workstation, navigate to the Windows Control Panel.
- Click User Accounts.
- Click Change User Account Control Settings.
- Click and drag the slider to Never Notify.
- Click OK to save and close the User Account Control Settings window.
- Restart the computer.
4. Check for multiple Omate32.ini files.
On the affected workstation, perform a file search (All Files and Folders) for duplicate copies of the Omate32.ini file. Delete the duplicates, leaving only the one Omate32.ini file in the Windows directory.
Also check the AppData and VirtualStore folders for duplicate Omate32.ini files:
- Navigate to the followin