Negative priced items are not allowed. Please correct price.

Follow the instructions listed here if any of the following actions results in a "Negative priced items are not allowed. Please correct price." error:

• Running the End of Day process;
• Creating a new fee slip; or
• Recording, deleting, or voiding a fee slip.

This situation can be caused by a fee slip that was not recorded completely before transferring balances, processing returns, or canceling the associated eyewear or contact lens order. It can also be caused if the fee slip was in edit mode when returns were processed causing the VSP order or electronic lab order to be canceled. Perform the following steps to remedy the issue.

Record the Fee Slip

Attempt to record the fee slip. If the Fee Slip can't be recorded or recording the fee slip doesn't resolve the issue, continue to the next step.

Reset the Fee Slip

If there have not been any insurance payments or returns on the fee slip, perform the following steps:

1. Open the fee slip
2. Click the Insurance drop-down (in the center of the Fee Slip window), and select None.
3. Click Record and close the fee slip.
4. Reopen the fee slip and click Edit Slip. This will reset the Fee Slip to its original state.
5. Click the Insurance drop-down (in the center of the Fee Slip) and select the desired insurance carrier. The fee slip can then be modified as needed.
6. Click Record and close the fee slip.

Correct any VSP Errors

If the fee slip cannot be recorded because a VSP error occurs, but VSP is not the insurance selected on the fee slip, perform the following steps::

1. Open the order associated with the fee slip.
2. Select the Canceled radio button.
3. Make note of the canceled by Name and Date associated with the order (in the