Abstract:Untitled Document
Issue: When logging into OfficeMate/ExamWRITER, you receive the following error: Error -2146233036: Automation error. Form Name: RBSecurity.bas. Procedure: Password Verification.
Resolutions:
- Reboot the computers experiencing the error. This error can sometimes occur if Windows updates were recently downloaded, but the computer was not rebooted, and the updates did not fully install.
- Confirm that the User Account Control (UAC) setting is set to Never Notify and that the computer or server has been rebooted after the setting was changed. For more information on changing the UAC setting, see the linked related article.
- Verify that your computers meet the OfficeMate/ExamWRITER system requirements.
- Verify that the user experiencing the error is logged into the computer with their usual Windows user ID and password, not a different user profile than they normally use. If the user continues to experience the error or your IT technician believes that the issue is linked to the user's Windows profile, delete the Windows user and recreate it as a new user.
- Set all OfficeMate/ExamWRITER applications to Run as administrator. Log into the the computer experiencing the error as an administrative Windows user. Navigate to the OfficeMate or OMATE32 program directory and right click on Omate.exe, Login.exe, LoginDotNet.exe, HomeOffice.exe, and ExamWRITER.e