Secure Messaging Configuration Query Error

Issue: You receive a Secure Messaging configuration query error when opening the Setup Secure Messaging Portal window in Administration (Setup>ExamWRITER>Setup Secure Messaging Portal).

Resolution:

1. In Administration, click Setup and select Resource Setup.
2. Click the Provider tab.
3. Select a provider.
4. Make a small, minor change to the provider's License #, EMC Submitter Id, SSN Number, EIN Number, NPI Number, and VSP Doc ID fields and click Save. This updated, saved change ensures that the provider's information is correctly encrypted, and prevents the query error from occurring again.
5. Reverse the small, minor changes that you made in step 4 and click Save again.
6. Repeat steps 3-5 for all providers.
7. Click the Staff tab.
8. Select a staff member.
9. Make a small, minor change to the staff member's License #, SSN #, EIN Number, and NPI Number fields and click Save. This updated, saved change ensures that the staff member's information is correctly encrypted, and prevents the query error from occurring again.
10. Reverse the small, minor changes that you made in step 9 and click Save again.
11. Repeat steps 8-10 for all staff members.
12. Reopen the Setup Secure Mes