Error 360
Abstract:If you have OfficeMate open in addition to an exam in ExmWRITER and also have the ExamDRAW program open, you may receive error 360 when you close OfficeMate using the "X" in the upper right...
View ArticleErrors 400, 189183, & 418105 (Main Resolution)
Abstract:If you are receiving error message 400, "error handler error 28 out of stack space procedure name: sub_center window," or errors 189183 or 418105, there was an invalid request and the computer...
View ArticleCorrecting Error 429
Abstract:If you receive an error 429 message, ensure that you are meeting the following conditions:You are logged into the computer with the correct permissions and administrative rights. If you need...
View ArticleErrors 9, 440, and 512 (Monthly Production - Provider Comparison Custom Report)
Abstract: If you are creating the Monthly Production - Provider Comparison custom report and receiving run time error 9 (subscript out of range), run time error 440 (automation error), and then error...
View ArticleUnable to Select a Status When Recording an Order for the Lab Interface
Abstract:When recording an eyewear lab order, you may receive the following message about invalid data:You cannot select the status Transmitted to Lab (or the name of the status you selected on the lab...
View ArticleOfficeMate Has Detected That You Are Running on a Terminal Services...
Abstract: If you click the Receipts icon in OfficeMate and select ERA and receive a message stating, "OfficeMate has detected that you are running on a Terminal Services Environment. You do not have...
View ArticleError 380 (Lens Product Loader)
Abstract:If you receive error 380 (Form Name: frmChangedProducts; Procedure: Fun_UpdateDiscontinuedProducts) while attempting to discontinue ophthalmic lenses in the Lens Product Loader, deactivate the...
View ArticleError 70: Permission Denied
Abstract:Error 70: Permission Denied with ECR VaultYou may receive Error 70: Permission Denied when, in a patient's record in ExamWRITER, you open the Images, Drawings, and Graphics category and...
View Article-2146232060
Abstract:If you receive error -214623060, Invalid Object Name 'Audit_EventType,' in OfficeMate v10, it may be because you are using a backup program that does not specialize in backing up SQL databases...
View ArticleThis fee slip has been closed and cannot be edited.
Abstract:If you are using OfficeMate v10.5 or above and you receive a message after creating a new fee slip that states, "This fee slip has been closed and cannot be edited," follow the instructions...
View Article-217900, "Invalid Column Name 'ResultsFromBES'" (v10.7)
Abstract: If you upgraded to OfficeMate/ExamWRITER v10.7, but receive error -217900, "Invalid Column Name 'ResultsFromBES'" when recording a fee slip, you did not install the service pack (SP1) for...
View ArticleSQL Database Consistency Errors May Indicate Corruption
Abstract:If your SQL database has consistency errors (possibly discovered by DataHEALTH during a backup or while running DBCC check) that you believe may indicate corruption, follow the troubleshooting...
View ArticleError 2147467259 - "Cannot open Microsoft Jet Engine workgroup information file"
Abstract:If you receive a "Cannot open Microsoft Jet Engine workgroup information file" message when opening OfficeMate or ExamWRITER, it may be due to a conflict with your virus protection software....
View ArticleError iErr=3-2147217900 (Meaningful Use)
Abstract: If you are using OfficeMate/ExamWRITER v11.1.9 SP3 and you receive error iErr=3-2147217900, "Could not find stored procedure 'sp_MU_Calc_Rx_Meds'" or "Could not find stored procedure...
View ArticleError -2147024894 (Logging into OfficeMate/ExamWRITER While Running Avast)
Abstract:Problem: Avast recently released an update to their antivirus software and it is now causing error -2147024894 to appear for some users when they attempt to log into OfficeMate/ExamWRITER....
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Errors 400, 189183, & 418105 (Secondary Resolution)
Abstract:If you receive error 400, error 189183, or error 418105 while attempting to print an Rx order or medical Rx order and you cannot resolve the issue using the methods in the knowledge base...
View Article"EHR_equipif.main.err=p" or "EHREquip.Main.Error=9" (Eyefinity EHR...
Abstract:Issue: After upgrading to OfficeMate 12.0, while using the Eyefinity EHR equipment interface to integrate with the Reichert RK600 Autorefractor/Keratometer, you may receive an error that...
View ArticleError 3021 (Submitting Insurance Claims)
Abstract:If you receive error 3021 while submitting insurance claims in OfficeMate, the insurance type for the claim may be missing. To add the insurance type to the claim and clear the error, follow...
View ArticleError -5001 : 0x80070002 (OfficeMate/ExamWRITER 8.0.25)
Abstract:If you receive error -5001 : 0x80070002 while installing OfficeMate/ExamWRITER 8.0.25, re-download the installation file completely. You must ensure that the entire installation file is...
View ArticleUser Account Control Error or Unable to Run .bat File to Fix Error 339
Abstract:Follow the instructions below if, while using the OfficeMate Suite you receive the User Account Control error that states, "A program needs your permission to continue. If you started this...
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