Issue: You receive error 94, "CreateExportFile," after clicking Create Claim Files in the OfficeMate 12.0.3 SP1 Third Party Processing window. This error occurs with Gateway EDI ANSI claim files.

Resolution: Install the following updated DLL file.

1. Download the updated DLL [click here to download] and save it to the OfficeMate Updates folder on your network. If you don’t have an OfficeMate Updates folder on your network, create one now.
2. Close OfficeMate/ExamWRITER on all workstations (and the server, if OfficeMate/ExamWRITER is installed on the server also).
3. On a computer with OfficeMate/ExamWRITER installed, navigate to your OfficeMate Updates folder on your network. If your download folder has a different name, navigate to that folder.
4. Double-click OME_CreateANSI5010File.exe.
   The Open File - Security Warning window opens.
5. Click Run.
   The WinZip Self-Extractor window opens.
6. Click Browse, if necessary, and navigate to and select the location of your OfficeMate or OMATE32 folder (often C:\OfficeMate or C:\OMATE32) and click OK.
7. Click Unzip to install the files.
8. Click OK after the file successfully unzips.
9. Click Close to close the WinZip Self-Extractor window.
10. Repeat steps 3-9 on all computers with OfficeMate/ExamWRITER installed (and the server, if OfficeMate/ExamWRITER is installed on the server also).

This issue will be fixed in OfficeMate 12.0.3 Service Pack 2.

If you receive error 94 while creating a CMS claim, perform the following steps:

1. Note the fee slip number in the Third Party Processing window.
2. Open the fee slip and note the insurance carrier on the fee slip line items.
3. Open the Patient Demographic window and click the Insurance tab.
4. Select the insurance name noted on the fee slip line items.
5. Change the Relationship to Insured (Box 6) from whatever the current selection is to something else (for example, from Self to Parent) and then change it back to the original selection (for example, from Parent to Self).
6. Click OK.
7. Refresh the CMS claim in the Third Party Processing window.

If you receive error 94 while entering a new Rx order, perform the following steps:

1. Close OfficeMate and ExamWRITER on all computers.
2. If you are using the OfficeMate Suite with a Microsoft Access (not Microsoft SQL) database, run the Repair Utility and OM Integrity Utility, delete the patient's Rx order, and re-enter the Rx order. Refer to the related articles below for information on running these utilities.
3. If you are using the OfficeMate Suite with a Microsoft SQL database, record the soft contact for the OD on one order (select No Lens for the OS) and record the hard contact on a separate order (select No Lens for the OD).

Alternatively, you can perform the following steps:

1. Open the hard lens final Rx order in ExamWRITER.
2. Click Update Order.
3. Open the hard lens final Rx order in OfficeMate.

Issue in v10.7: If you are using the VSP Interface with OfficeMate v10.7, you will receive a "Benefit Estimation Call Failed!" message when you click the Price Order button on the Eyewear Order window.

Issue in v11 and v11.1: If you are using the VSP Interface with OfficeMate v11 or v11.1, you will receive an "Order Pricing Error" message when you click the VSP Estimator button on the Eyewear Order window.

Resolution: Due to updated back-end VSP systems, you must upgrade to the latest version of OfficeMate at MyInstallCenter to successfully receive order pricing information from VSP.

If you receive error 13 while trying to print a contact lens Rx order for a patient, ensure that the underlying conditions (if applicable) are recorded properly and that the lens name information is recorded properly. If, after ensuring that this information is properly recorded, you continue to receive error 13, you might be experiencing database issues. If this is the case, call Customer Care at 1.800.942.5353.

If you receive error 13 while clicking the Order/Of arrow buttons in an Rx window to view previous orders and while using OfficeMate with a SQL database, close the error message and OfficeMate, and then reopen OfficeMate. In order to prevent this error message from occurring, record the Rx before clicking the Order/Of arrow buttons to view previous Rx orders. Eyefinity is aware of this error message and is working to resolve it in a future version of OfficeMate.

If you receive error 13 while creating third party processing claims, ensure that you do not have different providers selected on multiple lines on the fee slip. If you do have different providers selected, open the fee slip and select the same provider from the Provider drop-down menu on each line.

If you receive error 13, "Type Mismatch on procedure: Fun_CreateHCFA," while attempting to view a CMS 1500 form on the Fee Slip window and the patient is using an insurance authorization, open the patient's Demographic window, click the Insurance tab, select the insurance plan that is on the CMS 1500 form, click Eligibility/Authorization, and ensure that each authorization contains an expiration date. Then, open the fee slip again, remove the insurance plan from the fee slip and reselect it, and re-record the fee slip. If you receive error 13 while attempting to view a CMS 1500 form on the Fee Slip window and the patient is not using an insurance authorizati

If you are running the Microsoft Windows 98 operating system on computers with OfficeMate Suite version 5.2 or lower and you upgrade the operating system with the latest Microsoft Data Access (MDAC) update, you may no longer be able to successfully open the OfficeMate Suite because of an incompatibility issue with the updated Access database. To solve this issue, reinstall the Windows 98 operating system and the OfficeMate Suite.

OfficeMate Software Solutions does not recommend Windows 98. Also, effective June 30, 2006, support for Windows 98, Windows 98 Second Edition, and Windows Me (and their related components) will end. Incident support, security updates, and Customer Support Agreements will no longer be available to the public. For more information, go to www.microsoft.com.

For a list of the current OfficeMate Suite system specifications, click the related article link below. The OfficeMate Suite requires that your operating system be either Windows 2000 or Windows XP. OfficeMate Suite versions 6.0 and above will NOT run on Windows 98 or Windows 95.

Depending on your situation, follow the instructions below to remove the "This copy of OfficeMate (or ExamWRITER) is a 90 day evaluation and will expire on DD/MM/YYYY" message."

You Recently Installed OfficeMate/ExamWRITER for the First Time (Perhaps on a New Workstation Running Windows 7 or Above)
Solution: Update your User Account Control (UAC) settings to allow access to your database and ensure that your database is properly mapped.

For help, see the linked related articles to update your UAC settings ("User Account Control Error or Unable to run .bat File to Fix Error 339") and map your database ("Using the Change .INI Utility" and "I would like to install the OfficeMate Suite on a new computer and network the computers so that I can view my information on both computers. How do I do this?").

You Do Not Have a Current OfficeMate/ExamWRITER License & Are Using a Demo Program with Demo Data
Solution: Uninstall the Demo program, install the complete OfficeMate/ExamWRITER program, and activate your software by running the Activation file. Be sure to install the same complete OfficeMate/ExamWRITER program version that you have on all of your other PCs on the PC on which you are receiving the error message.

For the complete OfficeMate/ExamWRITER program download links, contact Eyefinity Customer Care at 1.800.942.5353 or support@eyefinity.com. If you need to purchase an updated license activation, call 1.800.269.3666, option 1, or e-mail finance@eyefinity.com.

You Have a Current OfficeMate/ExamWRITER License
Solution: Ensure that your database is properly mapped and your license is activated.

For help, see

Issue: You receive a Crystal Report Viewer error ("Failed to export the report.") when attempting to export OfficeMate reports to a PDF.

Resolution: This error is caused by the KB3102429 Windows update on 64-bit systems, which in turn causes issues with Crystal Reports. Uninstall this update to resolve the error.   

Issue: If you receive Error 217833, it is most likely because you have an apostrophe in a field name or too many characters in a field name.

Resolution: Remove the apostrophe or reduce the number of characters in the field name to remove the error message.

Some specific instances of error 217833 occurring are listed below, along with resolutions for fixing them by modifying the field name.

Procedure: fun_AddToQuickList
The Initial text box on a patient's Demographics window may have an apostrophe or more than one character. The Initial field should only have one letter. The Phone Number text box on a patient's Demographic window may also have an apostrophe.

1. Open the C:\Officemate folder.
2. Double-click OMEScheduler.exe to open the Appointment Scheduler.
3. Open the Demographics window for each patient that is scheduled for an appointment today.
4. Review the Initial text box for each patient. Make sure that there is only one letter in this field, and delete any apostrophes or additional characters in this text box.
5. Review the Phone Number text box for each patient. Delete any apostrophes in this text box.
6. After reviewing the Initial and Phone Number text boxes for each of today's patients, close the Scheduler.
7. Open OfficeMate. If you are still receiving Error 217833, contact Customer Care at 800.942.5353.

Procedure: fun_iSaveAttribute
The attribute description for the 4175F procedure code may have too many characters.

1. Open OfficeMate Administration.
2. Click Setup and select Third Party Setup.
3. Click the Procedure Codes tab.
4. Find the 4147F procedure code and remove the word "achieved" from the

If you receive a "Wait for Server Install" error while installing OfficeMate/ExamWRITER, the install isn't seeing specific files on the network that indicate the server has been completely installed. There are several possible reasons for this error, so you may need to work through several solutions to find the cause.

1. Check to See if the OfficeMate Server installer has completed the installation or upgrade.

If this is occurring while installing OfficeMate/ExamWRITER during an upgrade, confirm that the OfficeMate Server installation has already been completed successfully on the server. OfficeMate Server must be installed on the server before OfficeMate/ExamWRITER can be installed on any workstation.

2.Make sure OfficeMate and ExamWRITER are closed.

The OfficeMate/ExamWRITER installer cannot update files while either of the programs are open on the workstation

3. Ensure that User Account Control (UAC) is set to "Never Notify" and the PC has been rebooted since that setting was updated.

1. On the affected workstation, navigate to the Windows Control Panel.
2. Click User Accounts.
3. Click Change User Account Control Settings.
4. Click and drag the slider to Never Notify.
5. Click OK to save and close the User Account Control Settings window.
6. Restart the computer.

4. Check for multiple Omate32.ini files.

On the affected workstation, perform a file search (All Files and Folders) for duplicate copies of the Omate32.ini file. Delete the duplicates, leaving only the one Omate32.ini file in the Windows directory.

Also check the AppData and VirtualStore folders for duplicate Omate32.ini files:

1. Navigate to the followin

Follow the instructions listed here if any of the following actions results in a "Negative priced items are not allowed. Please correct price." error:

• Running the End of Day process;
• Creating a new fee slip; or
• Recording, deleting, or voiding a fee slip.

This situation can be caused by a fee slip that was not recorded completely before transferring balances, processing returns, or canceling the associated eyewear or contact lens order. It can also be caused if the fee slip was in edit mode when returns were processed causing the VSP order or electronic lab order to be canceled. Perform the following steps to remedy the issue.

Record the Fee Slip

Attempt to record the fee slip. If the Fee Slip can't be recorded or recording the fee slip doesn't resolve the issue, continue to the next step.

Reset the Fee Slip

If there have not been any insurance payments or returns on the fee slip, perform the following steps:

1. Open the fee slip
2. Click the Insurance drop-down (in the center of the Fee Slip window), and select None.
3. Click Record and close the fee slip.
4. Reopen the fee slip and click Edit Slip. This will reset the Fee Slip to its original state.
5. Click the Insurance drop-down (in the center of the Fee Slip) and select the desired insurance carrier. The fee slip can then be modified as needed.
6. Click Record and close the fee slip.

Correct any VSP Errors

If the fee slip cannot be recorded because a VSP error occurs, but VSP is not the insurance selected on the fee slip, perform the following steps::

1. Open the order associated with the fee slip.
2. Select the Canceled radio button.
3. Make note of the canceled by Name and Date associated with the order (in the

Issue: Error 2177467259 - Invalid Path

Versions: 9 and Above with a SQL Database

Resolution:

1. From a workstation, click Start, select Computer, and view your network drives. Double-click on the mapped network drive and ensure that you can access it or to reestablish the connection and then reopen OfficeMate/ExamWRITER.
2. If you continue to receive the error, navigate to the Windows folder on your computer (often C:\Windows) and open the Omate32.ini file in Notepad or a similar program. Ensure that the DataDir path is the correct path to the data on the server and that there are no brackets in the path (for example, O:[Data\Server\omate.mdb]).

If, after completing steps 1 and 2 above, you still continue to receive the error, reboot your computer, remap the drive using the IP address instead of the name, contact your IT staff for additional help, check your router, or uninstall and reinstall OfficeMate/ExamWRITER.

Issue: When logging into OfficeMate/ExamWRITER, you receive the following error: Error -2146233036: Automation error. Form Name: RBSecurity.bas. Procedure: Password Verification.

Resolutions:

• Reboot the computers experiencing the error. This error can sometimes occur if Windows updates were recently downloaded, but the computer was not rebooted, and the updates did not fully install.
• Confirm that the User Account Control (UAC) setting is set to Never Notify and that the computer or server has been rebooted after the setting was changed. For more information on changing the UAC setting, see the linked related article.
• Verify that your computers meet the OfficeMate/ExamWRITER system requirements.
• Verify that the user experiencing the error is logged into the computer with their usual Windows user ID and password, not a different user profile than they normally use. If the user continues to experience the error or your IT technician believes that the issue is linked to the user's Windows profile, delete the Windows user and recreate it as a new user.
• Set all OfficeMate/ExamWRITER applications to Run as administrator. Log into the the computer experiencing the error as an administrative Windows user. Navigate to the OfficeMate or OMATE32 program directory and right click on Omate.exe, Login.exe, LoginDotNet.exe, HomeOffice.exe, and ExamWRITER.e

Issue: You receive a Secure Messaging configuration query error when opening the Setup Secure Messaging Portal window in Administration (Setup>ExamWRITER>Setup Secure Messaging Portal).

Resolution:

1. In Administration, click Setup and select Resource Setup.
2. Click the Provider tab.
3. Select a provider.
4. Make a small, minor change to the provider's License #, EMC Submitter Id, SSN Number, EIN Number, NPI Number, and VSP Doc ID fields and click Save. This updated, saved change ensures that the provider's information is correctly encrypted, and prevents the query error from occurring again.
5. Reverse the small, minor changes that you made in step 4 and click Save again.
6. Repeat steps 3-5 for all providers.
7. Click the Staff tab.
8. Select a staff member.
9. Make a small, minor change to the staff member's License #, SSN #, EIN Number, and NPI Number fields and click Save. This updated, saved change ensures that the staff member's information is correctly encrypted, and prevents the query error from occurring again.
10. Reverse the small, minor changes that you made in step 9 and click Save again.
11. Repeat steps 8-10 for all staff members.
12. Reopen the Setup Secure Mes

Issue: When transferring Eyefinity EHR exam charges to OfficeMate, you receive an an error that states, "the length of the string value exceeds the length configured in the mapping/parameter."

Resolution:

Follow the instructions below to resolve this issue on EFSync version 12.0.3.62.

1. Download an updated DLL file at https://s3.amazonaws.com/omjira/JiraTxOM_5620/EF.FAL.Common.Data.dll.
2. Log on to your OfficeMate server as an administrator.
3. Stop the EFSyncService:
1. Click Start, select Control Panel, and select Administrative Tools.
   Note: Depending on your Windows setup, you may need to click Start, select Control Panel, click System and Security, and click Administrative Tools.
2. Double-click Services.
3. Locate and right-click EFSyncService.
4. If the service is running, select Stop.
4. Copy the file to the appropriate Eyefinity Snyc folder, based on your operating system, and replace the existing file in the folder:
   - If your operating system is 64-bit, copy it to the C:\Program Files (x86)\Eyefinity Sync folder.
   - If your operating syste

Issue: You receive an error message that states, "Option does not have an Option code or CPT code assigned" after clicking Price Order on a fee slip. This error message occurs because an AR coating was entered manually in OfficeMate and it is not formatted correctly to use with the VSP Interface.

Resolution:

1. Open the Products window and rename the AR coating on the fee slip and inactivate it.
2. Re-load the AR coating using the Lens Product Loader.
3. Remove the AR coating from the Rx order.
4. Invoice the Rx order.
5. Price the order again on the fee slip.