Abstract:
If you receive error IDCO0265 (The frame manufacturer, collection and model is required for doctor or lab supplied frames.) or IDCO0116 (Both "Left" and "Right" values required when pupil distance.) and you are unable to record a fee slip, follow the instructions below to resolve the issue and record the fee slip. These errors may be occurring because you accidently selected the Electronic Lab Order radio button while creating the order and so an electronic lab or VSP order was created that can now not be deleted or modified.
- Open the eyewear order invoiced on the fee slip and write down all of the names and dates associated with the fit by, ordered, received, notified, dispensed, and canceled dates. This information is in the Name and