3021 Export File

If you receive error 3021 Create Export File when you are creating an ANSI insurance claim, the secondary insurance carrier assigned to the patient does not have an insurance type set up. To set up the insurance type for the secondary insurance carrier, follow the instructions below:

1. In OfficeMate v8 or below, click Setup on the OfficeMate main window and select Business Names. In OfficeMate v9 or above, click Setup on the OfficeMate Administration main window and select Insurance Setup.
2. Click the Insurance or Insurance Carrier tab.
3. Select the secondary insurance carrier from the drop-down menu.
4. Select the appropriate insurance type from the Type or Insurance Type drop-down menu.
5. Click OK.