McKesson Medicaid Claims are Rejected in OfficeMate v9 (Error FH0032C)
Abstract:If you upgraded to OfficeMate v9 and are using McKesson to file your insurance claims, you will receive a rejection on the Exclusion Report (FH0032C Missing/Invalid Service Facility ID) for...
View ArticleExceeded Limitation for Seats
Abstract:If you receive an "Exceeded limitation for seats" or "Too many workstations" error message, verify the number of seats for which you are licensed. To verify seats purchased, click Help on the...
View ArticleOfficeMate Server Install Error
Abstract:If you receive one of the following OfficeMate Server Install error messagesConversion has completed but there were validation errors with the conversion. Please review...
View ArticleError 217871
Abstract:If you receive error 217871, "Query Timed out. Fun_EDITFEESLIP," restart the SQL Service through the Services utility (Control Panel>Administrative Tools>Services). If the SQL Service...
View ArticleCorrecting Error 339 (OfficeMate Suite)
Abstract:You may receive error 339 if required system or program files are missing or not registered correctly.If you receive an error 339 message (component 'MSCOMM32.OCX' or one of its dependencies...
View ArticleError -2147217843
Abstract:If, while installing OfficeMate v9 or above, you receive error -2147217843, click OK to close the error message and then follow the instructions below:Locate the OM_Server.exe file.– If you...
View ArticleVSP Interface Errors 400, 429, and 440
Abstract:If you are using the VSP Interface in OfficeMate v9 to obtain member information for multiple groups and you receive error 400, 440, or 429, follow the instructions below to resolve the...
View ArticleUnhandled Exception in Appointment Scheduler
Abstract: If you receive an unhandled exception error in the OfficeMate Appointment Scheduler, version 10 or above, that states, "An unhandled exception has occurred: Could not find a part of the path...
View Article2147217900
Abstract:You may receive an error 2147217900 when you enter search criteria that contains an apostrophe ('). The database engine interprets the apostrophe to mean the end of the search text, resulting...
View ArticleError 535 - Application Defined or Object Defined Error
Abstract:If you receive error 535, "Application defined or object defined error," while viewing fee slips or other Crystal reports in OfficeMate v8 or below on a 64-bit operating system, follow the...
View ArticleExam Does Not Have a Diagnosis Code Assigned
Abstract:If you receive an error in the Price Order window in v10.5 that states, “Exam does not have a diagnosis code assigned,” while submitting a contact lens Rx order, add the diagnosis codes to the...
View ArticleError 217900
Abstract:If you are receiving error 217900, "ExportFile," when you are in the Third Party Processing window in OfficeMate, you most likely are missing insurance information on one or more lines on the...
View ArticleTwo REF*EI Segments in the 2010AA Loop
Abstract:If you are submitting ANSI insurance claims to GatewayEDI and are receiving a rejection because you have two REF*EI segments in the 2010AA loop, then you need to delete the taxonomy qualifier...
View ArticleCould Not Find Patient Files While Installing the OfficeMate Suite
Abstract: If your database is corrupted (which it most likely is if you receive notification during the installation process that there are missing patient files) and you are using the OfficeMate Suite...
View ArticleError 401
Abstract:If you receive error 401, resolve it by completing one or more of the following actions:Reboot your computer.Reinstall the OfficeMate Suite.If you are using the OfficeMate Suite with a...
View ArticleWhy am I being asked to confirm a change to a patient's name even when I...
Abstract:You may see a pop-up window in versions 7.0 and above asking you to confirm a name change for a patient even if you did not change the patient's name. To close this window, click Cancel and...
View ArticleError Message 9
Abstract:If you are receiving error message 9 while using OfficeMate and you are using the OfficeMate Suite with a Microsoft Access (not Microsoft SQL) database, run the Repair Utility and OM Integrity...
View ArticleError 9
Abstract:If you receive an Error 9 when opening OfficeMate on a network, ensure that all of the computers on the network have the same version of OfficeMate installed. If any computers are running...
View Article3021 Export File
Abstract:If you receive error 3021 Create Export File when you are creating an ANSI insurance claim, the secondary insurance carrier assigned to the patient does not have an insurance type set up. To...
View ArticleError 3021 (Upgrading & Editing Fee Slips)
Abstract:If you receive error 3021 (Either BOF or EOF is True, or the current record has been deleted. Requested operation requires a current record.) while upgrading to OfficeMate/ExamWRITER v10.5 or...
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